We Make IT Simple
MaxLien Co., Ltd. is a specialized Taiwanese enterprise focused on high-standard IT Service Delivery and professional local technical support. We are committed to being the preferred strategic partner for leading global IT service providers to fulfill contracts and maintain stringent Service Level Agreements (SLAs) in the Taiwan market.
Trusted by Leading Agencies & Brands
Our Service
We offer primary services designed to ensure our international partners’ operations in Taiwan run efficiently and reliably:
IT Smarthand
We acts as your local eyes and hands, enabling rapid resolution of on-site physical issues under your remote control. This service focuses on speed and efficiency for non-complex, controlled tasks.
| Key Deliverables: |
| * Fast Response Times (e.g., NBD/4hr SLA) |
| * Cable Management & Basic Rack/Stack |
| * Power Cycling & Status Verification |
| * Simple Component Swaps (FRU) |
Field Service
We provide comprehensive, SLA-focused technical support from user-level (L1) to infrastructure deep-dive (L3) issues across Taiwan. Our certified engineers ensure rapid incident resolution and minimal downtime.
| Key Deliverables: |
| * L1/L2 End-User Break/Fix |
| * L3 Infrastructure Diagnosis |
| * Certified Techs for Server & Network |
| * Vendor Coordination & Escalation |
IT ASSET MANAGEMENT (ITAM)
We manage your IT hardware and software assets from deployment to disposal, ensuring security, compliance, and cost control. Critical for regulatory adherence and risk mitigation.
| Key Deliverables: |
| * IT Warehousing & Logistics |
| * Asset Tagging & Inventory Tracking |
| * Data Wiping & Disposal |
| * Deployment Staging & Installation |
Our Value
Delivering on Your Global Service Level Agreements in Taiwan.
SPEED & COVERAGE
We eliminate the last-mile challenge in Taiwan. Our island-wide coverage ensures your critical SLAs are met with industry-leading response times, guaranteeing technical resources are on-site when you need them most.
我們覆蓋全島的服務網路確保您的關鍵服務等級協定 (SLA) 得到滿足，並以業界領先的響應速度保證在您最需要的時候，技術資源能夠及時到位。
COMPLIANCE & QUALITY
Our operations meet stringent international standards, giving you peace of mind. We are committed to follow policy security protocols and uphold the highest service quality required for global B2B contracts.
我們的營運流程符合嚴格的國際標準，讓您無後顧之憂。我們承諾遵守資安協議，並提供全球 B2B 合約所需的高標準服務品質。
SCALABILITY & FLEXIBILITY
Scale your IT workforce instantly without long-term commitment. Whether you need one specialized engineer for a quarter or a dozen Smarthand technicians for a rapid deployment, our resources adapt precisely to your project demands.
無需長期承諾，即可立即擴充您的 IT 人力。無論您需要一位專業工程師駐場一季，或數十位 Smarthand 技術人員進行快速部署，我們的資源都能精確匹配您的專案需求。
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